jbajje Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data jbajje collects, how we use it, who we share it with, and how we keep it safe on every device you use to play.
1. Introduction
This Privacy Policy ("Policy") describes how jbajje ("jbajje", "we", "us", "our") collects, processes, stores, and discloses personal data about you ("Player", "User", "you") when you access or use the jbajje platform available at jbajje.app, including all games, sports betting markets, account services, bonus programmes, and any related services.
By registering an account with jbajje, logging in, or otherwise using the platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the jbajje platform.
jbajje is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell your personal data to third parties for their own marketing purposes. This Policy should be read alongside our Terms & Conditions, which govern your use of the platform generally.
We may update this Policy from time to time to reflect changes in law, technology, or our business practices. The most current version is always published at jbajje.app/privacy-policy. We will notify you of material changes via account notification or email where practicable.
2. Personal Data We Collect
We collect personal data from you directly when you register an account, make a deposit, contact support, or otherwise interact with the jbajje platform. We also collect certain data automatically as you browse and use the site .
3. How We Use Your Personal Data
jbajje uses your personal data only for specific, legitimate purposes. We will never use your data in a manner that is incompatible with the purpose for which it was originally collected. The primary purposes for which we process your personal data are set out below.
- 3.1 Account creation and management. To register your account, verify your identity, maintain your player profile, and enable you to log in securely and access all platform features.
- 3.2 Processing transactions. To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to maintain accurate financial records; and to detect and prevent fraudulent or unauthorised transactions.
- 3.3 KYC and regulatory compliance. To verify your age (minimum 21 years), identity, and payment method ownership as required by our responsible gaming and anti-money laundering obligations. We are required to retain KYC records for a defined period even after account closure.
- 3.4 Delivering and improving the platform. To operate games and betting markets, personalise your experience, fix bugs, prevent service interruptions, and develop new features based on aggregated usage patterns.
- 3.5 Responsible gaming monitoring. To identify patterns of play that may indicate problem gambling behaviour and to enforce deposit limits, session limits, cooling-off periods, and self-exclusion orders at your request or where required in the interests of player welfare.
- 3.6 Customer support. To respond to your questions, resolve disputes, process complaints, and maintain records of our correspondence for quality assurance and audit purposes.
- 3.7 Marketing communications. To send you promotional offers, bonus notifications, and platform updates by email or account notification — but only where you have opted in to receive such communications. You may withdraw your consent at any time by updating your notification preferences in account settings or contacting support.
- 3.8 Security and fraud prevention. To monitor for suspicious account activity, unauthorised access attempts, multi-accounting, and any other activity that may violate our Terms & Conditions or applicable law.
- 3.9 Legal obligations. To comply with applicable law, court orders, regulatory requests, or lawful instructions from competent authorities, including disclosure of data where required by law.
4. Legal Basis for Processing
Each processing activity carried out by jbajje is grounded in one or more of the following lawful bases:
- Contractual necessity: Processing that is necessary to perform the contract between you and jbajje — including account management, transaction processing, game delivery, and customer support.
- Legal obligation: Processing required by law, including KYC verification, anti-money laundering checks, and record-keeping obligations.
- Legitimate interests: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing for direct marketing communications, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Cookies & Tracking Technologies
jbajje uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform effectively, remember your preferences, keep your session secure, and analyse aggregate usage patterns to improve the site.
The cookies we use fall into the following categories:
- Strictly necessary cookies: Required for the platform to function, including authentication tokens and session management. These cannot be disabled without breaking core functionality.
- Performance cookies: Collect anonymous, aggregated data about how players navigate the platform — such as which pages are visited most frequently — to help us improve the user experience.
- Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to personalise your experience on return visits.
- Analytics cookies: Help us understand overall traffic patterns and usage trends. Data collected is aggregated and does not identify individual players.
You can control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair platform functionality. Disabling other cookie categories will not affect your ability to play games or make transactions but may reduce personalisation.
6. Sharing Your Personal Data
jbajje does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with carefully selected third parties only in the following circumstances:
- 6.1 Payment processors. We share necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposits and withdrawals. These partners are bound by their own strict data protection obligations.
- 6.2 Game providers. Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver and audit game outcomes. They do not receive your full identity or contact details.
- 6.3 Identity verification services. Third-party KYC service providers may process your identity documents to confirm your age and identity. These providers are contractually obligated to process data only on our instructions and to maintain appropriate security standards.
- 6.4 Technology and infrastructure providers. Hosting, cloud storage, analytics, and security service providers who process data on our behalf under data processing agreements that require them to maintain confidentiality and implement appropriate safeguards.
- 6.5 Legal and regulatory authorities. We may disclose your data to law enforcement agencies, courts, regulators, or other competent authorities where required by applicable law or a valid legal order. We will notify you of such disclosure where legally permitted to do so.
- 6.6 Fraud and crime prevention. We may share data with fraud prevention agencies and other gambling operators participating in responsible gaming or fraud prevention initiatives, where we have a legitimate interest in protecting the platform and its players from harm.
8. Data Retention
jbajje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention periods that apply are as follows:
- Active account data is retained for the lifetime of your account and for a minimum of five (5) years following account closure, to meet anti-money laundering and financial record-keeping obligations.
- KYC documents are retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, in accordance with applicable regulatory requirements.
- Transaction records are retained for a minimum of five (5) years from the date of each transaction.
- Support communications are retained for a minimum of three (3) years from the date of the last interaction, to support dispute resolution and quality assurance.
- Marketing consent records are retained for as long as necessary to demonstrate that valid consent was obtained and to process any subsequent opt-out requests.
- Technical and usage data (including anonymised analytics) may be retained indefinitely in aggregated, non-identifiable form for the purpose of platform improvement.
When personal data is no longer required and no legal obligation compels its retention, we will securely delete or anonymise it in accordance with our internal data disposal procedures.
9. Your Privacy Rights
As a player on the jbajje platform, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.
- 9.1 Right of access. You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will provide this in a clear, structured format.
- 9.2 Right to rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- 9.3 Right to erasure. You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
- 9.4 Right to restrict processing. You have the right to request that we limit how we use your personal data in certain circumstances — for example, while we are investigating a dispute about the accuracy of your data.
- 9.5 Right to data portability. Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- 9.6 Right to object. You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to opt out of direct marketing communications at any time.
- 9.7 Right to withdraw consent. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
10. Children's Privacy
jbajje is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If we discover that an account has been created by a person under 21, we will immediately close the account, reverse any transactions where possible, and securely delete all associated personal data, except where we are required by law to retain it.
If you believe that a minor has registered an account with jbajje, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act promptly on any such report.
11. Third-Party Links
The jbajje platform may display references to third-party services such as payment partners (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, etc.). Where you interact directly with these third-party services, their own privacy policies and data practices govern how they handle your information. jbajje is not responsible for the privacy practices of any third party and encourages you to review their policies independently.
12. Contact Us & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or jbajje's data handling practices, please contact our support team:
Email: [email protected]
Support hours: 24 hours a day, 7 days a week
Time zone: Bangladesh Standard Time (BST, UTC+6)
We are committed to resolving all privacy-related queries and complaints promptly and fairly. We will acknowledge your message within 48 hours and provide a substantive response within 10 business days. If you are not satisfied with our response, you have the right to escalate your complaint through the process described in our Terms & Conditions.